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SAN JOSE, Calif., April 18, 2011 /PRNewswire/ -- SonicWALL, Inc., the leading provider of�intelligent network security and�data protection solutions, today announced the extension of its award-winning Medallion Partner Program with the introduction of its Priority Technical Support service. The new support features provide Gold and Silver Medallion partners with a comprehensive portfolio of benefits, tools and resources designed to make their businesses even more competitive.

"SonicWALL Priority Technical Support provides an additional security blanket for our support personnel. It gives us 24x7 access to a pool of senior support engineers so we can quickly resolve client issues," said Michael Crean, president, Solutions Granted, Inc. "This level of support is invaluable, in not only helping configure systems and troubleshoot client issues, but also in educating and upskilling our workforce to continually improve the services Solutions Granted offers."

Priority Technical Support is a new key component of the SonicWALL Medallion Partner Program and focuses on delivering world-class responsiveness and support to partners. Participants have access to experienced, senior support engineers around the clock to help them quickly solve issues for end-users, maximizing network uptime and employee productivity for SonicWALL customers. The introduction of pre-approved Return Material Authorization(RMAs) is a commitment to the level of service SonicWALL partners can expect. With the new process, partners can significantly expedite the RMA procedure and within minutes gain approval for a replacement appliance that is received on the next business day. As a result, partners spend less time on the phone and resolve client issues more quickly, all of which leads to increased customer satisfaction.

"The recent five star award from CRN confirms the outstanding features and benefits the SonicWALL Medallion Partner Program offers our partners and makes it truly one of the industry's leading channel initiatives," said Abhay Solapurkar, vice president support and general manager India Operations at SonicWALL. "The introduction of Priority Technical Support stresses our unwavering commitment to the channel and offers our partners a comprehensive set of resources to make their businesses even more profitable."

"The sign of a truly valuable partner program is one that is focused on making it as simple as possible for you to grow your bottom line," said Steve Neverve, president, Nevtec. "SonicWALL has clearly demonstrated its commitment to the channel with a comprehensive program that lets us provide impeccable service to our customers, helps us improve profitability and differentiates us from the competition."