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| SonicWALL Opens EMEA Technical Support Centre | |
| Posted: Mon Sep 21, 2009 03:12:00 PM | |
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Multi-million dollar global investment brings enhanced focus to enterprise class support. SonicWALL, Inc. (NASDAQ: SNWL), a leading secure network infrastructure company, today announced the opening of the EMEA technical support centre in a move to strengthen its relationships with key SMB and Enterprise customers. The new Chertsey support centre expands on SonicWALL's global investment to transition all technical support services to an in-house function. Building on the world class support centres in Bangalore, India and Tempe, Arizona the Chertsey office is designed to accelerate growth in SonicWALL's SMB and enterprise-class product lines and drive ongoing improvements in customer service levels. Previously technical support for SonicWALL EMEA customers had been provided by a third party organisation on a 9am to 5pm Monday - Friday basis. SonicWALL customers will now be able to benefit from the expanded product knowledge delivered by highly skilled SonicWALL employees via the new 24/7 technical support telephone service. "We are pleased that SonicWALL will now be able to offer dedicated technical support services in all our key markets," said Abhay Solapurkar, Vice President Worldwide Support, SonicWALL. "We intend to make our support centers the best in the world for security appliances and solutions." "The new technical support centre for the EMEA region confirms our commitment to our customers and partners," said Keith Bird, SonicWALL's Vice President & Managing Director Europe, Middle East and Africa. "Moving technical support in-house means we can respond to customers much more efficiently and much more effectively than offering such service through a third-party." The initial response of channel partners in the EMEA region has been positive. "We are excited about SonicWALL's commitment to the EMEA region at a time when the focus on quality of service has never been more important," said partner Andrew Wright, Sales Director, NonstopIT. "Our customers expect a high standard and this move will help us to continue to meet their expectations." |